FAQ
Do you accept custom orders?
Some designs can be customized or I can make something special just for you! Get in touch here.
I would like the necklace on a longer/shorter chain, can you help?
Yes, I will adjust the length of the chain for you free of charge. Just leave me a note at the time of purchase.
How do I send a soundwave for the personalized soundwave jewelry?
You can take a screenshot of the sound wave, or you can send me the audio file and I'll use a piece of software to generate the image of the sound wave.
How do I find my ring size?
To find your ring size check out this handy chart: https://en.wikipedia.org/wiki/Ring_size
Will the jewelry be gift wrapped? Can I include a gift message?
All jewelry comes in a beautiful gift box wrapped with a ribbon, ready for gift giving. If you'd like I can also include a gift message and ship directly to the recipient!
Can I have my order delivered to a difference address?
Yes, absolutely! Whether you want to send a surprise gift or simply have your order delivered to your work address. Simply leave which address you want your order delivered to at the checkout.
What are your estimated delivery times?
Once your piece is dispatched the estimated delivery times are as follows:
Can I track the delivery of my order?
Tracking is not included with standard shipping. If you'd like to upgrade to shipping with tracking, please let me know.
What is your returns policy?
If you need to return or exchange your purchase, I’m happy to help! Returns may be made within 21 days of receipt. To arrange a refund or exchange please first contact me with your order number and details. I will refund you as soon as the piece is delivered back to the studio. Because of the nature of these items, I can't accept returns or exchanges for custom or personalized pieces.
How can I keep my jewelry piece looking its best?
Take the piece of jewelry off before showering, swimming or cleaning as well as when putting on make up or using creams and perfumes, as these chemicals can tarnish the piece and cause corrosion. For the best care, store your jewelry in a little airtight bag to minimize tarnish. To clean your jewelry piece use some warm water with a splash of gentle soap. Rinse with clean water, then polish with a soft cotton cloth and pat dry. If your piece breaks or is damaged, do get in touch.
Some designs can be customized or I can make something special just for you! Get in touch here.
I would like the necklace on a longer/shorter chain, can you help?
Yes, I will adjust the length of the chain for you free of charge. Just leave me a note at the time of purchase.
How do I send a soundwave for the personalized soundwave jewelry?
You can take a screenshot of the sound wave, or you can send me the audio file and I'll use a piece of software to generate the image of the sound wave.
How do I find my ring size?
To find your ring size check out this handy chart: https://en.wikipedia.org/wiki/Ring_size
Will the jewelry be gift wrapped? Can I include a gift message?
All jewelry comes in a beautiful gift box wrapped with a ribbon, ready for gift giving. If you'd like I can also include a gift message and ship directly to the recipient!
Can I have my order delivered to a difference address?
Yes, absolutely! Whether you want to send a surprise gift or simply have your order delivered to your work address. Simply leave which address you want your order delivered to at the checkout.
What are your estimated delivery times?
Once your piece is dispatched the estimated delivery times are as follows:
- Ireland: 1-2 business days
- UK: 3-7 business days
- Europe: 3-10 business days
- US: 5-10 business days
- Rest of the World: 5-20 business days
Can I track the delivery of my order?
Tracking is not included with standard shipping. If you'd like to upgrade to shipping with tracking, please let me know.
What is your returns policy?
If you need to return or exchange your purchase, I’m happy to help! Returns may be made within 21 days of receipt. To arrange a refund or exchange please first contact me with your order number and details. I will refund you as soon as the piece is delivered back to the studio. Because of the nature of these items, I can't accept returns or exchanges for custom or personalized pieces.
How can I keep my jewelry piece looking its best?
Take the piece of jewelry off before showering, swimming or cleaning as well as when putting on make up or using creams and perfumes, as these chemicals can tarnish the piece and cause corrosion. For the best care, store your jewelry in a little airtight bag to minimize tarnish. To clean your jewelry piece use some warm water with a splash of gentle soap. Rinse with clean water, then polish with a soft cotton cloth and pat dry. If your piece breaks or is damaged, do get in touch.